Answers to frequently asked questions
How to change the sum of reward?
You should delete the device from the database and re-register it with a valid data.
How to change a status from lost to stolen?
You should delete the device from the database and re-register it with a right status.
How to delete the device from LoSToleN?
After finishing the registration in the database and confirming an e-mail address, you will recive the letter with a link for deleting device. After clicking on this link, the device is deleted from a database.
If you have lost the letter with a link for deleting, send a request to with IMEI or a serial number. A request has to be sent from that e-mail address, which was specified while adding device in the database.
I found the phone, what to do?
Do not switch it off or do not change a SIM card, most likely, after some time the owner of this phone will call on it and you will be able to agree about the return.
If there was not a call or the phone is discharged, register IMEI or a serial number in the database of lost devices LoSToleN with the mark “Found”. If an owner checks it on this site, he will be able to contact you via e-mail.
How you will search my phone?
To determine the location of the phone using IMEI or a serial number without using special operator’s opportunities, law enforcement agencies or intelligence agencies is impossible.
Service SNDeepInfo and the base of stolen devices LoSToleN are not directly involved in a search. We give an opportunity to the person, who has found the phone, to contact you via e-mail.
Thousands of phones and other devices are checked daily using service SNDeepInfo. After registration the phone in the database LoSToleN and checking, the warning that this number is on the wanted list appears.
This simple procedure not only increases the chance to return a lost phone, but also greatly complicates the opportunity to the further resale of a stolen device.
What to do if somebody has registered your phone?
Try to contact via e-mail with the person who has registered it.
If you will not agree about returning the device, send a request to specify as detailed as possible data about when you purchased the phone, when it has been stolen, when you checked it or registered on SNDeepInfo for the first time. Attach an image of the box and make it clearly visible the serial number and IMEI, the bill, guarantee or any other document confirming the purchase, and if you have, the copy of the statement for the police…